FAQs
Is the shipping free?
Unlock Free Delivery on Products Orders Above PKR 5,000.
When will I receive my item?
When we have received your order, you will automatically receive an e-mail confirming your order. Orders made before 4 PM will be picked, packed and shipped the same day. Delivery time is usually 2-5 working days
Can I change or return my item?
Return Eligibility
We accept returns only under the following conditions:Â Â
•  You received a damaged, defective, or wrong product. Â
•  The item is unopened, unused, and in its original packaging. Â
•  You notify us within 48 hours of receiving the item.
Non-Returnable Items Â
•  Opened, used, or tampered skincare products. Â
•  Items purchased during sales, promotions, or with discount codes (unless defective).Â
•  Free samples or promotional items.
Refund Process
Once your returned item is received and inspected:Â Â
•  If approved, we will issue a refund or store credit within 5–7 working days. Â
•  Refunds will be processed via bank transfer or original payment method. Â
•  Shipping charges are non-refundable.