Shipping Policy (Pakistan)

Thank you for shopping with DUPAS LUMINI. We are committed to delivering your skincare products quickly, safely, and efficiently across Pakistan.

1. Shipping Locations

We currently ship to all major cities and towns across Pakistan, including but not limited to Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and Peshawar.

2. Shipping Time
   •   Processing Time: Orders are processed within 24–48 hours (excluding Sundays and public holidays).
   •   Delivery Time:
      •   Standard Shipping: 2–5 business days.
      •   Remote Areas: 4–7 business days.

We partner with reliable courier services to ensure timely and safe deliveries.

3. Shipping Charges
   •   Free Shipping: On orders over PKR 5,000.
   •   Flat Rate Shipping: PKR 250 for orders below the minimum value.
   •   Shipping charges (if any) will be displayed at checkout.

4. Order Tracking

Once your order is shipped, a tracking number and link will be sent via SMS or email. You can track your shipment in real-time through the courier’s website.

5. Delivery Attempts

Couriers will make two delivery attempts. If the customer is unavailable, the parcel may be returned. In such cases, re-delivery will incur additional charges.

6. Damaged or Lost Items

If your package arrives damaged or is lost in transit:
   •   Please contact us during office hours (9AM to 5PM) at
        Inquiry@dupaslumini.com /03356666148 within 48 hours of delivery.
   •   We will coordinate with the courier to investigate and resolve the issue promptly.

7. Change of Shipping Address

If you need to change the shipping address after placing your order, contact us within 2 hours of order confirmation.