FAQs
Is the shipping free?
Unlock Free Delivery on Products Orders Above PKR 5,000.
When will I receive my item?
When we have received your order, you will automatically receive an e-mail confirming your order. Orders made before 4 PM will be picked, packed and shipped the same day. Delivery time is usually 2-5 working days
Can I change or return my item?
Return Eligibility
We accept returns only under the following conditions:Β Β
β’Β Β You received a damaged, defective, or wrong product.Β Β
β’Β Β The item is unopened, unused, and in its original packaging.Β Β
β’Β Β You notify us within 48 hours of receiving the item.
Non-Returnable ItemsΒ Β
β’Β Β Opened, used, or tampered skincare products.Β Β
β’Β Β Items purchased during sales, promotions, or with discount codes (unless defective).Β
β’Β Β Free samples or promotional items.
Refund Process
Once your returned item is received and inspected:Β Β
β’Β Β If approved, we will issue a refund or store credit within 5β7 working days.Β Β
β’Β Β Refunds will be processed via bank transfer or original payment method.Β Β
β’Β Β Shipping charges are non-refundable.